I'm Faith Daser D. Serrano, a Business Operations and Process Improvement professional with over six years of experience in operational reporting, performance analysis, and business systems improvement. I investigate discrepancies, identify root causes, and develop practical solutions to improve business processes. My Chemical Engineering background and graduate studies in Manufacturing Engineering & Management inform my structured, analytical approach.
Anonymized case studies in operational performance, process improvement, audits, business systems and documentation. Visuals below are illustrative recreations, not company screenshots.
Maintained headcount, productivity and demand reporting for leadership decisions, supported charge-code controls, and delivered high-trust global reporting during a management transition.
From unfamiliar tools to a working interim system connecting inventory visibility, pricing calculations and business reporting.
Transformed ERP production records into detailed Excel calculations, workforce productivity insights and an executive presentation for operational and budget planning.
Investigated discrepancies in reservation payments, uncovered a missing collection step and supported recovery of previously uncollected revenue.
Completed a COO-assigned process analysis connected to a Stanford Seed program activity, mapping manufacturing handoffs and examining ERP records to identify potential delays.
Developed an inventory count and reconciliation protocol that was adopted in operations, with ongoing reminders needed to reinforce compliance.
Replaced spreadsheet-heavy attendance entry with a simpler staff-facing interface and refreshable reporting for HR and Finance.
Brought fragmented HR reporting into a Power BI dashboard covering workforce demographics, employee movement, compliance tracking and benefits visibility.
Created step-by-step operational documentation covering data refreshes, backups, responsibilities, maintenance and change management.
Documented how to map source data, prepare product files and retrieve media links in bulk, reducing dependency on one-person knowledge.
Contributed to QBR dashboard visuals, maintained operational data, and shared parcel transit and delivery status updates with a major client during a graduate internship.
Public case studies are anonymized. Technical previews use fictional demonstration data; company files are not embedded in this website.
I take a practical, analytical approach to solving business problems. I focus on understanding how work happens, identifying what needs improvement, and developing solutions that fit the situation.
"I don't just want to know what the output is. I want to understand the logic behind it."
Clarify the business problem, objectives, and operational context.
Review available data, workflows, and stakeholder insights to understand what's happening.
Identify discrepancies, bottlenecks, root causes, and opportunities for improvement.
Develop and test practical solutions through process changes, controls, or technology.
Support adoption, monitor outcomes where applicable, and help improvements become part of everyday operations.
KPI monitoring, data validation, performance variance investigation, reconciliation and executive reporting.
Power Apps, Power Automate, SharePoint, systems configuration, operational workflows and troubleshooting.
Process mapping, as-is/to-be analysis, Lean Six Sigma concepts, bottleneck identification, root cause analysis and operational audits.
Coordinating with Operations, HR, Recruitment, Talent Fulfillment, Finance, Inventory and leadership to gather information, validate data, resolve reporting issues and support business decisions.
Technical and user SOPs, process maps, data flow diagrams, responsibilities and change-management guidance.
I learn unfamiliar tools when a business problem calls for them. I learned Power BI in one week for an HR reporting project, then later learned Power Apps and Power Automate while delivering an interim inventory and pricing solution in about one month.
AI-assisted research, learning, drafting, troubleshooting and app prototyping with human validation.
Personal experiments in AI-assisted prototyping and experience design. These are exploratory projects, distinct from deployed enterprise software.
A playful, supportive character-led stress-relief experiment built through AI-assisted coding.
Explore live project ↗A personal, interactive study companion designed to make learning and progress tracking more motivating through AI-assisted prototyping.
Explore live project ↗Across a global professional services environment and an international startup, I earned promotions while developing reporting discipline, operational judgment and hands-on problem-solving skills.
Earned a promotion while supporting recurring business performance reporting and executive-facing KPI deliverables across multiple groups.
Career progression
Promoted from Business Operations Associate to Business Operations Analyst.
Performance recognition
Received recurring salary increases and bonuses, including during periods when such recognition was not widespread.
Expanding scope
Reporting responsibilities grew from three groups to seven, requiring consistency, attention to detail and reliable delivery.
Trusted by global leadership
Asked to support a new senior manager’s report to a global lead and entrusted with global reporting previously handled by my manager. Received recognition from a senior global stakeholder.
Knowledge sharing
Helped team leads understand group-specific business operations and reporting practices.
Promoted while working as an independent contractor, reflecting expanded trust and responsibilities across business systems, operational reporting and process improvement.
Another promotion
Advanced from Business Analyst to Group Senior Analyst.
Practical impact
Developed interim systems, documented operational controls and investigated business process gaps across functions.
My career is centered on business operations, performance analysis, and process improvement, with experience across manufacturing, professional services, procurement, and international business operations.
I started in quality assurance within the food and beverage industry before transitioning into business operations at a global professional services company, where I progressed from Business Operations Associate to Business Operations Analyst. I later gained experience in procurement and HR reporting before joining an international startup, where I progressed from Business Analyst to Group Senior Analyst.
These experiences strengthened my skills in operational reporting, performance analysis, process controls, cross-functional coordination, and business systems improvement.
I enjoy investigating why something isn't working, validating data, identifying patterns, and translating findings into practical solutions. My Chemical Engineering background shaped my analytical approach, while my professional experience taught me how to connect people, processes, data, and technology.
I'm also comfortable learning unfamiliar tools when a problem calls for them. From learning Power BI for HR reporting to using Power Apps and Power Automate to develop an interim inventory and pricing solution, I enjoy finding ways to make operations more efficient and reliable.
I'm interested in roles where I can connect operations, data, documentation and practical technology to deliver meaningful improvements.
Explore my work ↑